Information We Collect

When you contact us or use our services, we collect information that helps us serve you better. This includes details you share directly and some information gathered automatically through our website.

We collect your name, email, phone number, and address when you reach out about our floral design services. For training programs, we also gather information about your experience level and specific learning goals. Payment details are processed securely through our payment providers – we never store complete credit card information on our servers.

How We Use Your Information

Your information helps us deliver personalized floral services and maintain our professional relationship. We're not in the business of selling data – we're in the business of creating beautiful seasonal arrangements.

• Providing floral design consultations and custom arrangements
• Scheduling and conducting training sessions
• Processing payments and maintaining service records
• Sending project updates and seasonal design inspiration
• Improving our services based on client feedback
• Meeting legal and regulatory requirements

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. Our approach is conservative – when in doubt, we keep your information private.

We may share limited information with trusted service providers who help us operate our business, such as payment processors, scheduling systems, and cloud storage providers. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

We will disclose personal information if required by law, court order, or government regulation. In such cases, we'll notify you unless legally prohibited from doing so.

Your Privacy Rights

You have significant control over your personal information. These rights aren't just legal requirements – they reflect our commitment to transparency and respect for your privacy.

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for a professional services business. While no system is completely immune to threats, we take reasonable precautions to safeguard your data.

Our security measures include encrypted data transmission, secure server hosting, regular software updates, and limited access to personal information on a need-to-know basis. We regularly review and update our security practices to address emerging threats.

In the unlikely event of a data breach that affects your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to resolve the situation.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet our legal obligations. Our retention periods are based on the nature of the information and how we use it.

• Active client records: Maintained while we have an ongoing business relationship
• Project documentation: Kept for 7 years for business and tax purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained for 2 years
• Payment records: Maintained according to financial regulations

When we no longer need your information, we securely delete or anonymize it. Some information may be retained in backup systems for a limited time before permanent deletion.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. Most of these are essential for basic website functionality.

We use analytics cookies to understand which pages are most useful and how we can improve our website. These cookies don't identify you personally but help us make data-driven improvements to our online presence.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but won't prevent you from contacting us or accessing basic information about our services.

International Data Transfers

As a business based in Azerbaijan serving local and regional clients, most of your personal information remains within our geographic area. However, some of our technology providers may process data in other countries with adequate privacy protections.

When international transfers occur, we ensure appropriate safeguards are in place to protect your privacy rights and maintain data security standards equivalent to what we provide locally.

Children's Privacy

Our services are designed for adults and businesses. We don't knowingly collect personal information from children under 16. If you're a parent or guardian who believes we've inadvertently collected information about your child, please contact us immediately so we can delete it.

Policy Changes and Updates

We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email or prominent website notices before they take effect.

Minor updates, such as clarifications or contact information changes, will be reflected in the "last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.